We offer complete collision repair service. Accidents happen. There’s no need to go anywhere else. We repair all makes and models and work with all Insurance companies.  The last thing you need to worry about is a reputable company to trust your vehicle repairs to. That's where HI-COUNTRY COLLISION CENTER comes in. It’s our mission to give our customers the peace of mind that they will receive a quality repair done on time and right the first time. Our business is built on relationships. More than 75% of our clients are repeat clients or clients that have been referred by friends, relatives or their insurance company representative. We strive to make lifelong relationships with our clients so you’ll always know you can trust HI-COUNTRY COLLISION CENTER with your vehicle needs. We are conveniently located at 953 East Main in Farmington, right next to “Golden Corral” just minutes from anywhere in town. Stop by Monday thru Saturday, ask to speak with one of our knowledgeable staff members, who will answer all your questions and provide you with a free estimate of your repairs.
Save time, money and get it done right, call today (505)-324-3336

953 East Main Street
Farmington, NM 87401
“Next Store to Golden Corral”
Phone (505)-324-3336
Fax (505)-325-9812
Contact us by if E-mail if you prefer at the following addresses:

TR Palumbo, Collision Center Manager
Tr.palumbo@hicountryautogroup.com

Ray Carter, Lead Estimator
Ray.carter@hicountryautogroup.com

Valerie Anaya, Clerical & Scheduling
Valerie.anaya@hicountryautogroup.com

Collision Center Hours
Monday thru Friday 7:30am to 5:30pm
Saturday 9:00am to 12:00pm

OUR MISSION

• We appreciate that no one wants to have to do business with a Collision repair facility. To do so means you have been in an accident. We make it our mission to make this as painless a situation as possible, and return your vehicle to pre-accident condition in a timely manner.
• To explain the repair process to you initially in order to increase your understanding and lessen your frustration.
• To communicate with you during the process so you remain informed of our progress and the reason for a delay if one should occur.
• To communicate with your insurance company, car Rental Company and all sublet vendors involved in your vehicles repair in order to coordinate and expedite the repair process.
• To make the process as convenient as possible by providing services such as towing arrangements and rental car arrangements along with courtesy rides for you and vehicle pick up and delivery.
• To complete the repairs correctly “On Time, Right the First Time” this will help to eliminate your need to return for additional or corrective procedures.
• To provide you with a warranty that ensures your complete satisfaction.
Our business is built on relationships. More than 75% of our clients are repeat clients or clients that have been referred by friends, relatives or their insurance company representatives. We strive to make lifelong relationships with our clients so you’ll always know you can trust HI-COUNTRY COLLISION CENTER with your vehicle needs.
FAQ
1.  Is there a charge for an estimate?
2.  Do I have to get more than one estimate?
3.  Can I choose the body shop where my vehicle is repaired?
4.  Will my new car warranty be voided if I don’t go to the dealer for my repairs?
5.Does HI-COUNTRY offer a warranty?
6.Can you arrange for my vehicle to be towed?
7.Can you arrange for a rental car?
8.Can I get a ride home or to work when I drop off my vehicle?
9.How long will it take to repair my vehicle?
10. I have several estimates that are significantly different in price. Why?
11.If my vehicle’s frame is damaged does that mean my vehicle can’t be repaired?
12.Can you match the color of the paint on my vehicle?
13. Do you offer a warranty on your paint?
14.What if my vehicle is a total loss?
15.What do I do with my insurance check?
16.When do I pay my deductible?
17.How soon after my vehicle is repaired and painted can I wash and wax it?

1. Is there a charge for an estimate?
No, there is never a charge for an estimate from HI-COUNTRY COLLISION CENTER. Estimates are free and it takes approximately 20 minutes to get an estimate, please make an appointment or stop in anytime.
2. Do I have to get more than one estimate?
No, that is a common misconception. You can take your vehicle to the repair facility of your choice and get just one estimate. We would be happy to write an estimate for you and submit it to your insurance company. If the insurance company has already written an estimate for you we will be happy to use their estimate and work with your company to expedite repairs and return your vehicle to pre-accident condition.
3. Can I choose the body shop where my vehicle is repaired?
Yes, it is YOUR Responsibility, and YOUR Right to choose the body shop that will repair your vehicle. You may have prior experience with a repair facility; ask family and friends for referrals, check with the Better Business Bureau or check online. Be sure the collision repair shop you choose is an I-CAR Certified Shop and offers a Lifetime Warranty on their Workmanship and Paint.
4. Will my new car warranty be voided if I don’t go to the dealer for my repairs?
No, your manufacture’s warranty will remain in effect. In addition to your manufactures warranty the areas that HI-COUNTRY COLLISION repairs will be covered by our Lifetime Warranty.
5. Does HI-COUNTRY COLLISION offer a warranty?
Yes, HI-COUNTRY COLLISION offers a written Limited Lifetime Warranty, to repair, without charge to you, any defects in workmanship for the bodywork and paint labor shown on your repair invoice…for as long as you own your vehicle.
6. Can you arrange for my vehicle to be towed?
Yes, whenever possible HI-COUNTRY COLLISION will be happy to make towing arrangements for you. During normal business hours, Monday through Friday from 7:30 am to 5:30 pm. just give us a call at 505-324-3336. After hours call KORY at INTERSTATE TOWING at 505-564-2287 and they will tow your vehicle to their lot. Then give HI-COUNTRY COLLISION a call during business hours and we will arrange to have your vehicle towed to our facility. The cost of towing as the result of an accident is covered as part of the loss. HI-COUNTRY COLLISION will pay the tow bill when your vehicle is delivered to us. We will include this expense in the estimate that is submitted to the insurance company. 
7. Can you arrange for a rental car?
Yes, we would be happy to make a rental car reservation for you that will coordinate with the scheduled repair date of your vehicle. We can offer “one stop convenience”. The Rental car company will pick you up at HI-COUNTRY COLLISION and take you to their office and get you on your way.
8. Can I get a ride home or to work when I drop off my vehicle?
Yes, we are happy to provide courtesy rides for our customers. When you call to schedule your repair please inform us that you will need a ride. In addition to courtesy rides for our customers we also provide vehicle pick up and delivery upon request…just ask us!
9. How long will it take to repair my vehicle?
Vehicle repair time is determined by the complexity and extent of the damages. We will give you an estimated time of delivery, based on the initial appraisal of the collision damage.  However, the initial appraisal is often written on visual damage only. The estimated time of delivery may change after your vehicle is completely disassembled due to the discovery of additional supplemental damage, the need for additional parts, availability of parts and supplemental insurance approvals. Your customer service representative will keep you informed during the repair process.
10. I have several estimates that are significantly different in price. Why?
There are a number of reasons that estimates may differ. Are all the necessary repairs included on each estimate? A low estimate could reflect an incomplete job which may not include structural damage to the frame or unibody. There may be a difference because one body shop has written to repair a part and another shop has written to replace the part. There are three primary estimating systems used by auto body repair facilities: Mitchell, CCC and ADP. Each system breaks down labor operations differently and frequently use different material allowances for similar operations. The type of part used in the repairs will have a significant impact on the repair cost. Is the estimate written to use Original Equipment Manufacture’s parts, aftermarket parts, used or remanufactured parts? If you have several estimates that differ in price please bring them to HI-COUNTRY COLLISION and we will be happy to help you determine why there are price differences.
11. If my vehicle’s frame is damaged does that mean my vehicle can’t be repaired?
No, frame damage is common and it can be repaired with the proper equipment and experienced technicians. Your vehicle may have a chassis (frame) or it may have a unibody (frame and body as one) construction. If the severity and location of the collision damage indicates there is frame or unibody damage your vehicle will be mounted to a dedicated universal frame rack. A computerized measuring system will be utilized to provide graphic and numeric data showing the extent of the damage and the damage will be repaired returning specific measuring points on your vehicle back to the dimensions dictated by the vehicle manufacturer.
12. Can you match the color of the paint on my vehicle?
Yes, HI-COUNTRY COLLISION uses a computerized paint mixing system by DUPONT a leader in refinish products. The paint code on your vehicle indicates the color your vehicle was painted at the factory. It provides a starting point for the paint formula. Our painters use the paint code and their experience to blend a color that matches your vehicle. Your vehicle will be spray painted in a downdraft booth providing you with a factory paint match… both color and texture.
13. Do you offer a warranty on your paint?
Yes, DUPONT, the manufacturer of our paint products provides a Lifetime Nationwide Warranty.
14. What if my vehicle is a total loss?
The decision to total a vehicle is made by the insurance company handling the claim not by the body shop. Each insurance company has their own specific guidelines which they utilize to determine if a vehicle is a total. In many instances a vehicle will be totaled if the cost to repair equals or exceeds 75% to 80% of the vehicle’s ACV (actual cash value). HI-COUNTRY COLLISION will be with you every step of the way to answer your questions.
15. What do I do with my insurance check?
Please hold the check until your vehicle is ready for delivery. We will need to collect it along with any applicable deductible at that time. If you are uncomfortable keeping the check we can hold it for you until your vehicle is ready for delivery. You can endorse the check over to HI-COUNTRY COLLISION at that time. If your insurance check has a lien holder listed on it you can have the lien holder sign off the check prior to picking up your vehicle.
   16. When do I pay my deductible?
You pay your deductible to HI-COUNTRY COLLISION at the time you pick up your vehicle. The amount of  the deductible that you will be responsible for is determined by your insurance policy. Please check with your   insurance agent or adjuster if you are unsure of the amount. HI-COUNTRY COLLISION accepts VISA, Master Card, Discover, a debit card or cash for the deductible.

Hi-Country Collision Repair Center 

• Free estimate without appointment Monday thru Saturday!
• Towing service available
• Rental cars available
• Large facility, we can get it done!
• Skilled I-CAR certified technicians with years of experience
• State of the art equipment- 3 frame racks, 2 state of the art paint booths.
• Limited lifetime warranty on parts, labor, workmanship
• Certified repair facilities for insurance companies and fleet.